Terms of service

TERMS AND CONDITIONS

1. GENERAL INFORMATION

These Terms and Conditions apply to purchases made through the online store operated by:

Separett AB
Company registration number: 556193-0305
VAT registration number: SE556193030501
Svetsgatan 1
333 93 Skeppshult
Sweden

Email: info@separett.com
Telephone: +46 370 30 72 00

In these Terms and Conditions, “Separett”, “we”, “us” and “our” refer to Separett AB.

The online store is provided using Shopify’s e-commerce platform. Your purchase agreement is nevertheless entered into directly between you and Separett AB. Shopify is not the seller of the products offered through the online store.

These Terms and Conditions apply primarily to purchases made by consumers. A consumer is a natural person who purchases products mainly for purposes outside their trade, business or profession.

Mandatory consumer-protection legislation always takes precedence over these Terms and Conditions. Nothing in these Terms is intended to exclude, restrict or replace rights that cannot legally be excluded or restricted.

Separate or additional terms may apply to purchases made by companies, public-sector organisations, distributors, resellers or other business customers.

2. AGE AND ELIGIBILITY TO PURCHASE

To place an order, you must be at least 18 years old or otherwise have the legal capacity or necessary consent to enter into the purchase agreement.

You must provide accurate and complete contact, billing and delivery information when placing an order.

We may decline an order before it has been accepted where we reasonably suspect fraud, unlawful activity, misuse of the online store or materially incorrect information, or where we cannot lawfully fulfil the order.

3. PRODUCTS AND PRODUCT INFORMATION

We aim to ensure that product descriptions, specifications, photographs, dimensions, prices and other information in the online store are accurate, clear and up to date.

Minor differences may occur between a product and its presentation on a screen, including differences in colour, finish, packaging or appearance. Such differences do not affect your statutory rights where a product is defective or does not correspond to the agreed description.

Product images may show accessories, installation examples or surroundings that are not included with the product. The relevant product description and the contents stated on the product page determine what is included.

We may update product specifications, packaging or design and may discontinue products without prior notice. Such changes do not affect orders that have already been accepted.

Before purchasing a product, you should review the product description, dimensions, technical requirements, compatibility information and installation instructions to determine whether the product is suitable for your intended application.

Where you have informed us of a particular intended purpose before purchase and we have accepted that purpose, the product must also be suitable for that agreed purpose in accordance with applicable law.

Products must be installed, operated, cleaned and maintained in accordance with the applicable instructions and any relevant local building, plumbing, electrical, environmental or sanitation requirements.

4. ORDERING AND FORMATION OF THE PURCHASE AGREEMENT

Products displayed in the online store constitute an invitation to place an order and not a binding offer from Separett.

When you submit an order, you make an offer to purchase the products included in the order.

Before submitting your order, you will be given an opportunity to review and correct the contents of your shopping cart, delivery information and payment information.

The checkout button will clearly indicate that submitting the order creates an obligation to pay.

After submitting the order, you will normally receive an automatic order acknowledgement. The acknowledgement confirms that we have received your order but does not necessarily mean that the order has been accepted.

The purchase agreement becomes binding when we send you an order confirmation or otherwise expressly confirm that the order has been accepted.

Before the order has been accepted, we may decline it where, for example:

the product is unavailable;
payment cannot be authorised;
delivery is not available to the requested destination;
the order appears fraudulent or unlawful;
the information supplied is materially incorrect; or
fulfilment of the order would violate applicable law.

After a binding purchase agreement has been formed, we may cancel the agreement only where permitted by applicable law, including where fulfilment is unlawful or objectively impossible, or where there is an obvious price or information error that you knew or reasonably should have understood was incorrect.

If we cancel an order after payment has been received, we will refund the amount paid without undue delay.

After the purchase agreement has been concluded, we will provide confirmation of the agreement and the applicable contractual information in a durable form, such as by email, no later than when the products are delivered.

The confirmation will include or provide access to the applicable Terms and Conditions, information about the statutory right of withdrawal and the statutory model withdrawal form.

5. PRICES, VAT AND PAYMENT

Prices offered to consumers are shown including applicable value added tax.

Delivery charges and any other mandatory additional costs are shown separately before the order is submitted.

The total price payable, including VAT, delivery charges and any other mandatory costs, will be displayed during checkout and confirmed after the order has been accepted.

Prices intended exclusively for business customers may be shown excluding VAT where this is clearly indicated.

For deliveries outside the European Union, or to territories outside the EU VAT and customs area, local import VAT, customs duties, clearance charges or other fees may apply.

Unless expressly stated otherwise, such charges are not included in the price and are the responsibility of the recipient.

Available payment methods are displayed during checkout. Payment may be processed by Shopify Payments or another payment-service provider. The payment provider’s own terms and privacy notice may also apply.

We do not charge payment fees unless the fee is clearly disclosed before the order is submitted and is permitted by applicable law.

If a price shown in the online store is obviously incorrect and you knew or reasonably should have understood that it was incorrect, the order may be handled in accordance with applicable law. Any amount that must be refunded will be repaid without undue delay.

6. PROMOTIONS AND PRICE REDUCTIONS

Promotions, discount codes and special offers may be subject to separate conditions, including validity periods, minimum order values, geographical limitations or product exclusions.

Unless otherwise stated, discount codes cannot be exchanged for cash or combined with other offers.

When we announce a price reduction, the previous price will be stated in accordance with applicable price-information legislation.

The previous price is normally the lowest price applied by us during the 30 days preceding the announced price reduction, subject to any exceptions permitted by law.

7. DELIVERY

Available delivery methods, estimated delivery times and delivery charges are shown during checkout.

Unless another delivery period has been agreed, products will be delivered without undue delay and no later than 30 days after the purchase agreement was entered into.

Any delivery date stated in the online store or order confirmation is an estimate unless we have expressly agreed that delivery by a particular date is essential.

If delivery is delayed, we will inform you when reasonably possible.

Where delivery is delayed, you may have the right to require delivery within an additional reasonable period. You may also have the right to cancel the purchase where:

delivery by a particular date was essential;
we refuse to deliver;
delivery within an additional period would no longer serve the purpose of the purchase; or
we fail to deliver within an additional reasonable period.

We are responsible for the products until you, or a third party appointed by you other than the carrier, physically receives them.

If you independently appoint a carrier that was not offered by us, risk may transfer when the products are handed over to that carrier, to the extent permitted by applicable law.

You are responsible for providing correct and complete delivery information and for being reasonably available to receive or collect the delivery.

If a shipment is returned because it was not collected, delivery was refused or materially incorrect delivery information was provided, we may charge our reasonable direct costs for the return and any renewed delivery, provided that the failure was not caused by us or the carrier.

8. INSPECTION ON DELIVERY AND TRANSPORT DAMAGE

Please inspect the shipment when it is delivered.

Visible damage to the packaging should, where reasonably possible, be reported directly to the carrier and noted on the delivery receipt.

You should also contact us as soon as reasonably possible and provide photographs of the packaging and damaged product where relevant.

Failure to report transport damage immediately does not remove or restrict any statutory rights you have as a consumer.

Please keep the packaging until the product has been inspected and any transport-damage claim has been resolved.

9. STATUTORY RIGHT OF WITHDRAWAL

Consumers purchasing through the online store generally have the right to withdraw from the purchase within 14 days without giving any reason.

The withdrawal period normally expires 14 days after the day on which you, or a third party appointed by you other than the carrier, physically receives the products.

If one order contains several products that are delivered separately, the withdrawal period begins when the final product is received.

If a product consists of several lots or pieces that are delivered separately, the withdrawal period begins when the final lot or piece is received.

To exercise the right of withdrawal, you must inform us of your decision before the withdrawal period expires.

You may do so by:

using the withdrawal function available on your order page;
emailing us at info@separett.com;
sending written notice to Separett AB at the address stated in Section 1; or
using the statutory model withdrawal form provided with your order or available through the online store.

Your message must clearly state that you wish to withdraw from the purchase.

Please include your name, order number, contact information and the product or products concerned.

You have exercised the right of withdrawal within the applicable period if you send your notice before the withdrawal period expires.

Where a withdrawal request is submitted through the withdrawal function on your order page, we will confirm receipt electronically without undue delay and provide the date and time on which the request was received.

10. RETURNING PRODUCTS AFTER WITHDRAWAL

After notifying us that you are exercising your statutory right of withdrawal, you must return the products without undue delay and no later than 14 days after sending the withdrawal notice.

Unless otherwise stated in our Return and Refund Policy, you are responsible for the direct cost of returning the products.

Due to their size or weight, certain complete toilets and other large products may need to be returned using parcel freight, collection freight or pallet freight.

The estimated direct return costs for complete toilets returned from within Sweden are:

Tiny toilets: approximately SEK 400–600;
Villa toilets: approximately SEK 600–900; and
incinerating toilets: approximately SEK 1,000.

For returns from outside Sweden, the estimated direct return cost is approximately twice the corresponding estimated cost stated above.

These amounts are estimates. The actual cost may vary depending on the product, return location, freight provider, collection conditions and other circumstances affecting the shipment.

Estimated return costs for other products that cannot normally be returned by ordinary post will be provided before purchase, for example on the product page, during checkout or in our Return and Refund Policy.

Please contact us before sending the product so that we can provide the correct return address and practical return instructions.

Prior approval is not required to exercise your statutory right of withdrawal, provided that you notify us within the applicable withdrawal period.

Products must be returned to the return address provided by our customer service team. The return address may differ from our registered office.

You are responsible for packaging the products appropriately for the return shipment.

We recommend using a traceable delivery method and retaining proof of shipment.

You may inspect and handle a product only to the extent necessary to establish its nature, characteristics and function, in the same manner as you would reasonably be permitted to do in a physical shop.

You may be responsible for any reduction in value resulting from handling beyond what was necessary for that purpose.

Opening the outer delivery packaging or ordinary unsealed product packaging does not, by itself, remove the statutory right of withdrawal.

11. INSTALLED, USED OR CONTAMINATED TOILETS AND CONTAINERS

Separett’s complete toilets and waste containers are not supplied with a specifically identified hygiene seal. Separett therefore does not rely on the statutory health-protection or hygiene exception to remove the right of withdrawal solely because the ordinary packaging has been opened.

Opening the outer delivery packaging, transport packaging or ordinary unsealed product packaging does not, by itself, remove the statutory right of withdrawal.

All complete toilets and waste containers that have been installed, connected, tested, used, soiled or contaminated may, however, have suffered a substantial reduction in value because they can no longer be sold as new or may have only a limited resale value.

Where such handling goes beyond what was necessary to establish the product’s nature, characteristics and function, we may deduct an amount corresponding to the actual reduction in value.

If the product has no or only very limited resale value as a result of the handling, the reduction in value may in exceptional cases be significant.

Any deduction will be assessed individually, must correspond to the actual reduction in value and will be made in accordance with applicable law.

Nothing in this section affects your right to make a statutory complaint regarding a defective product.

12. REFUNDS FOLLOWING WITHDRAWAL

When you validly exercise your right of withdrawal, we will refund all payments received from you in relation to the purchase from which you have withdrawn, subject to any deductions permitted by law.

If you withdraw from the entire order, we will also refund the cost of the least expensive standard delivery method offered for the original order.

Additional delivery costs resulting from your choice of a more expensive delivery method are not refundable.

If you withdraw from only part of an order, original delivery costs will be refunded only to the extent required by applicable law.

The refund will be made without undue delay and no later than 14 days after we receive your withdrawal notice.

We may withhold the refund until we have received the returned products or you have provided evidence that they have been sent back, whichever occurs first.

Refunds will normally be made using the same payment method used for the original purchase unless you expressly agree otherwise.

No additional fee will be charged for the refund.

We may deduct an amount corresponding to any reduction in value caused by handling beyond what was necessary to establish the nature, characteristics and function of the product.

13. VOLUNTARY RETURNS

Where we offer a voluntary return period that is longer or more generous than the statutory right of withdrawal, the conditions of that voluntary return policy will be stated separately in our Return and Refund Policy.

A voluntary return policy does not limit your statutory right of withdrawal, right to complain about defective products or any other mandatory consumer rights.

14. DEFECTIVE PRODUCTS AND STATUTORY RIGHT TO COMPLAIN

As a consumer, you have the right to complain about defects in accordance with the Swedish Consumer Sales Act and other applicable mandatory consumer legislation.

Under Swedish law, Separett is generally responsible for original defects that become apparent within three years after the product was delivered.

A complaint made within two months after you noticed the defect is always considered to have been made within a reasonable period.

You should nevertheless contact us as soon as reasonably possible after discovering a defect.

If a defect becomes apparent within two years after delivery, it is presumed to be a defect for which Separett is responsible unless Separett demonstrates otherwise or the presumption is incompatible with the nature of the product or defect.

When submitting a complaint, please provide, where relevant:

your name and contact information;
the order number or other proof of purchase;
the product name and serial number;
a description of the problem;
photographs or videos showing the product, installation and reported defect; and
other information reasonably required to assess the complaint.

We may ask you to carry out reasonable troubleshooting or inspection steps where this can be done safely and without significant inconvenience.

You must not carry out repairs, modifications or replacements at our expense without our prior approval unless it was unreasonable in the circumstances to wait for our instructions.

If a product is defective, you may initially choose between repair and replacement.

We may decline the remedy you have chosen where it is impossible or would result in disproportionate costs compared with the alternative remedy, taking into account the circumstances required by applicable law.

Repair or replacement must be carried out free of charge, within a reasonable period and without significant inconvenience to you.

Where necessary for repair or replacement, and where the product was installed in a manner consistent with its nature and intended purpose before the defect became apparent, Separett will remove the defective product and install the repaired or replacement product, or bear the necessary and reasonable cost of removal and installation, to the extent required by applicable law.

We may coordinate such work and require reasonable prior documentation or approval of costs, provided that this does not deprive you of your statutory remedy.

If repair or replacement is impossible, is not completed within a reasonable period and without significant inconvenience, the defect remains after repair or replacement, or the defect is sufficiently serious to justify an immediate remedy, you may be entitled to a price reduction or to cancel the purchase in accordance with applicable law.

Cancellation may not be available where the defect is minor.

In the event of a valid complaint, we bear the necessary costs of remedying the defect, including reasonable shipping, removal and reinstallation costs where required by law.

15. INSTALLATION, USE AND MAINTENANCE

Products must be installed, used, cleaned and maintained in accordance with:

the supplied product instructions;
information provided on the relevant product page;
applicable technical and safety requirements; and
local laws, regulations and permit requirements.

Electrical work, plumbing work and other regulated installation work must be performed by an appropriately qualified person where required.

A product is not considered defective merely because it is unsuitable for an installation or intended use that was not communicated to and accepted by us before purchase.

Subject to applicable mandatory law, Separett is not responsible for a problem to the extent that it was caused by circumstances arising after delivery, including:

incorrect or unauthorised installation;
use contrary to the instructions;
inadequate ventilation, drainage, power supply or maintenance;
normal wear and tear;
accidental damage;
external electrical faults or voltage irregularities;
freezing, fire, water damage or other external events;
unauthorised modification of the product; or
incompatible components or other parts that caused or contributed to the problem.

These limitations do not apply where:

the relevant installation was performed by us or on our behalf;
the problem was caused by defective or incomplete instructions;
the product failed to meet an agreed purpose or characteristic; or
responsibility otherwise follows from mandatory law.

16. COMMERCIAL WARRANTIES

Some products may be covered by a separate commercial warranty provided by Separett or another manufacturer.

The duration, geographical scope, coverage, claim procedure and exclusions of a commercial warranty are stated in the warranty terms applicable to the relevant product.

A commercial warranty is an additional commitment.

It does not replace, restrict or reduce your statutory rights concerning defective products.

Where the conditions of an advertised warranty are more favourable than the written warranty document supplied with the product, the more favourable conditions apply to the extent required by law.

17. SPARE PARTS, SERVICE AND REPAIRS

Availability of spare parts, consumables and service may vary between products, countries and periods.

Where a product is submitted for inspection or repair outside a valid statutory complaint or commercial warranty, we may charge reasonable inspection, shipping, labour and parts costs.

Any applicable charge will be communicated to you before chargeable work is carried out.

If no defect is found, or if the problem is caused by circumstances for which Separett is not responsible, reasonable inspection and shipping charges may apply, provided that you were informed of this possibility in advance.

18. CUSTOMER ACCOUNTS

You may be able to create a customer account in the online store.

You are responsible for taking reasonable steps to keep your login credentials confidential.

You must inform us without undue delay if you believe that your account has been accessed or used without authorisation.

You are not responsible for unauthorised activity that was not caused by your intentional conduct or failure to take reasonable care.

We may temporarily restrict or close an account where reasonably necessary to protect you, Separett, Shopify, payment providers or other users from fraud, security threats or unlawful activity.

Closing an account does not affect rights or obligations arising from orders already placed.

19. ACCEPTABLE USE OF THE WEBSITE

You may use the online store only for lawful purposes.

You may not:

use the website in violation of applicable law;
interfere with the security or operation of the website;
introduce malware or harmful code;
attempt to gain unauthorised access to systems or accounts;
use the website to harass, threaten or impersonate another person;
submit false or misleading information;
infringe intellectual-property, privacy or other legal rights;
conduct fraudulent transactions; or
use automated systems in a manner that places an unreasonable burden on the website or circumvents reasonable technical restrictions.

Reasonable use of ordinary search engines, accessibility tools and consumer-operated digital assistants is not prohibited merely because automated technology is involved.

We may take proportionate measures to prevent misuse, including restricting access or cancelling fraudulent orders.

20. INTELLECTUAL PROPERTY

The content of the online store, including trademarks, product names, text, photographs, illustrations, videos, manuals, graphics and website design, is owned by or licensed to Separett AB and is protected by Swedish, EU and international intellectual-property laws.

You may access and use the website for personal and lawful purposes.

Except where permitted by applicable law, you may not reproduce, distribute, modify, publish, commercially exploit or otherwise use protected content without prior permission from Separett or the relevant rights holder.

Separett names, product names, logos and slogans may be registered or unregistered trademarks.

No right to use such trademarks is granted except as necessary to identify products lawfully purchased from us or where use is otherwise permitted by law.

21. REVIEWS, COMMENTS AND OTHER USER CONTENT

Where you submit a review, photograph, comment or other content to the online store, you confirm that:

you have the right to submit the content;
the content is accurate to the best of your knowledge;
the content does not infringe another person’s rights;
any incentive, discount or compensation connected with the content has been disclosed; and
the content is not unlawful, threatening, discriminatory, fraudulent or misleading.

You retain ownership of your content.

You grant Separett a non-exclusive, worldwide and royalty-free licence to store, reproduce, publish, translate and display the content for the purposes of operating and marketing our business, products and services.

The licence applies for as long as reasonably necessary for those purposes, subject to applicable law and any rights you may have regarding personal data.

We may moderate or remove content where reasonably necessary, including content that is unlawful, fraudulent, unrelated to the product, contains personal data that should not be published or infringes another person’s rights.

We will not prevent or remove a genuine negative review merely because it is critical of Separett or a product.

Where we state that a review has been submitted by a verified purchaser or verified user, we will take reasonable and proportionate steps to verify that claim.

Information about how reviews are collected, verified, incentivised and moderated will be made available in connection with the review function or through a clearly accessible policy.

22. THIRD-PARTY SERVICES AND LINKS

The online store may contain links to, or integrations with, third-party websites and services, including payment providers, delivery providers, video platforms and social-media services.

Third-party services are operated independently and may be governed by their own terms and privacy notices.

To the extent permitted by applicable law, we are not responsible for the content, availability, security, privacy practices or terms of independent third-party websites.

This does not limit any responsibility Separett may have where a third party acts on our behalf in fulfilling our obligations to you.

A link to a third-party website does not necessarily constitute an endorsement.

23. PERSONAL DATA AND COOKIES

We process personal data in accordance with the EU General Data Protection Regulation, applicable Swedish data-protection legislation and our Privacy Policy.

Our Privacy Policy explains, among other things:

what personal data we collect;
why and on what legal basis it is processed;
which service providers may receive personal data;
whether personal data is transferred outside the European Economic Area;
how long personal data is retained; and
your rights regarding your personal data.

The online store uses cookies and similar technologies in accordance with our Cookie Policy and applicable electronic-communications and data-protection legislation.

Where consent is legally required for non-essential cookies, those cookies will not be placed before valid consent has been obtained.

You may change or withdraw your cookie consent through the cookie settings available on the website.

24. LIABILITY

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including rights arising under mandatory consumer-protection legislation.

Separett is responsible for loss or damage caused by our breach of the purchase agreement or negligence to the extent provided by applicable law.

We are not responsible for indirect or unforeseeable loss where such a limitation is permitted by law.

Where a purchase was made as a consumer purchase, we are not responsible for commercial loss, lost profit, lost production or other losses arising from business use, unless mandatory law provides otherwise.

Information provided through the website is intended as general product information and does not replace professional planning, permits, advice or installation where these are required.

25. EVENTS OUTSIDE OUR REASONABLE CONTROL

We are not responsible for delay or failure to perform an obligation where performance is prevented by an extraordinary event outside our reasonable control, such as:

natural disasters;
war or civil disturbance;
government action;
major transport disruption;
widespread telecommunications or infrastructure failure;
labour disputes; or
similar circumstances that could not reasonably have been prevented or overcome.

This section does not remove any rights you have under mandatory consumer law, including rights relating to delayed delivery, cancellation or repayment.

We will take reasonable steps to reduce the effects of such an event and will inform affected customers where appropriate.

26. CHANGES TO THESE TERMS

The Terms and Conditions applicable to your purchase are those in effect when you submit your order.

We may update these Terms from time to time to reflect changes in law, our services, our online store or our business practices.

Changes will not apply retroactively to orders already placed unless required by law or expressly agreed with you.

The current version will be available in the online store and will state the date on which it was last updated.

27. SEVERABILITY

If any provision of these Terms is invalid, unlawful or unenforceable, that provision will have no effect to the extent of the invalidity, unlawfulness or unenforceability.

The remaining provisions will continue to apply where the purchase agreement can continue without the affected provision.

Nothing in this section permits an invalid or unfair consumer term to be replaced or interpreted in a manner that reduces mandatory consumer rights.

28. GOVERNING LAW AND JURISDICTION

These Terms and any purchase agreement between you and Separett AB are governed by Swedish law.

If you are a consumer residing in another EU or EEA country, this choice of law does not deprive you of mandatory consumer protection provided by the law of your country of habitual residence where that protection applies.

A dispute may be brought before a competent Swedish court.

As a consumer, you may also be entitled to bring proceedings in the courts of your country of residence in accordance with applicable EU or national rules.

Nothing in these Terms limits any mandatory rules regarding jurisdiction or access to court proceedings.

29. COMPLAINTS AND ALTERNATIVE DISPUTE RESOLUTION

Please contact us first if you have a complaint so that we have an opportunity to investigate and resolve the matter.

Contact details:

Separett AB
Email: info@separett.com
Telephone: +46 370 30 72 00
Svetsgatan 1
333 93 Skeppshult
Sweden

If we are unable to resolve a dispute, a consumer residing in Sweden may refer an eligible matter to:

Allmänna reklamationsnämnden (ARN)
Box 174
101 23 Stockholm
Sweden
Website: arn.se

ARN considers disputes between consumers and businesses and issues recommendations regarding how disputes should be resolved.

The dispute must meet ARN’s applicable eligibility, time-limit and minimum-value requirements.

Separett participates in dispute-resolution proceedings before ARN. Separett considers ARN’s recommendation in each individual case.

Consumers residing in another EU or EEA country may contact their local European Consumer Centre for information and assistance concerning cross-border disputes.

The European Commission’s former Online Dispute Resolution platform has been discontinued and is therefore not included as a dispute-resolution channel in these Terms.

Nothing in this section limits your right to bring a claim before a competent court.

30. CONTACT INFORMATION

Questions concerning these Terms and Conditions may be sent to: