Warranty terms

These warranty terms apply to products sold by Separett AB through Separett’s online store, unless otherwise stated in product-specific warranty terms.

A Separett warranty is a voluntary commercial warranty provided in addition to your statutory rights. It does not replace, restrict, or reduce any mandatory rights you may have under applicable consumer law.

1. Statutory Rights

Consumers have statutory rights under applicable consumer law. These rights apply regardless of whether a commercial warranty is provided.

A commercial warranty is an additional commitment from Separett that may provide you with rights beyond those required by law if the product does not function as promised during the warranty period.

Nothing in these warranty terms limits your statutory rights if a product is defective, not as described, or otherwise does not conform to the sales contract.

2. Warranty Provider

The warranty is provided by:

Separett AB
Svetsgatan 1
SE-333 93 Skeppshult
Sweden

Email: info@separett.com
Phone: +46 (0)370 307 200

3. Products Covered by the Warranty

These warranty terms apply to new Separett products purchased from Separett AB or from an authorized Separett reseller, unless otherwise stated.

The warranty applies only to the original product and begins from the original delivery date or purchase date, as confirmed by a valid receipt, invoice, or order confirmation.

The warranty does not apply to second-hand products, products sold as used, products sold as refurbished, products sold as display items unless expressly agreed otherwise, or products for which the purchase cannot be verified with valid proof of purchase.

4. Warranty Periods

The warranty period depends on the product.

For consumers, Separett products may have a warranty period of 1 to 5 years, depending on the product. Please refer to the warranty period stated for your specific product in the product manual, on the product page, or in the purchase documentation.

For urine-diverting toilets, such as Villa models, Separett may provide a 5-year commercial warranty for the faults and parts covered by these warranty terms when the product is purchased and used by a consumer for normal private use, unless otherwise stated in the product-specific warranty terms.

For urine-diverting toilets, the warranty normally means that Separett provides a replacement part for a fault covered by the warranty. The warranty does not constitute a general commitment by Separett to repair or replace the entire product.

For incinerating toilets, such as Nova models, the product may be covered by a 5-year warranty when purchased and used by a consumer for normal private use, unless otherwise stated in the product-specific warranty terms.

For incinerating toilets, the following component-specific warranty periods apply unless otherwise stated:

Heating element: 1 year
Ash pan: 2 years
Temperature sensor: 2 years

For spare parts, the warranty period is 6 months from the original delivery date, unless otherwise stated.

If the product is used in a commercial operation, the warranty period is 1 year from the original delivery date, regardless of product type.

No warranty applies if the product has been used in any form of rental operation.

5. Conditions for Warranty Coverage

Warranty coverage applies only if all of the following conditions are met:

  • The product has been correctly installed, assembled, used, serviced, and maintained in accordance with Separett’s manuals, instructions, specifications, and intended use.

  • The product has been used with normal care and has not been used more intensively than is consistent with Separett’s recommendations.

  • The product has not been modified, repaired, or serviced by an unauthorized person where such work caused or contributed to the fault.

  • Only original Separett parts and approved accessories have been used where required.

  • The customer has stopped using the product after discovering a fault if continued use could worsen the damage or create additional problems.

  • The warranty claim has been submitted within a reasonable time after the fault was discovered.

  • Valid proof of purchase is provided.

  • The installation and reported fault are documented with clear photographs, videos, or other material requested by Separett.

  • All information provided in the warranty claim is accurate and complete.

6. How to Make a Warranty Claim

To make a warranty claim, follow the appropriate process for your product type.

For incinerating toilets, submit a fault report through the fault report form on our website.

For all other products, contact Separett customer service by email:

Email: info@separett.com

Please include:

  • order number, receipt, or invoice

  • product model and, if available, serial number

  • delivery date or purchase date

  • your name, address, email address, and phone number

  • a clear description of the fault

  • photographs or videos showing the product, installation, and fault

  • any error code displayed by the product, where applicable

  • information about how the product has been installed, used, and maintained.

Separett may request additional information before assessing the claim.

Incomplete claims may take longer to process. If the requested information is not provided, Separett may be unable to approve the warranty claim.

7. Separett’s Assessment

Separett reserves the right to make a professional assessment of whether a fault is covered by the warranty.

This assessment may be based on information provided by the customer, photographs, videos, troubleshooting, remote support, inspection by Separett, inspection by an authorized service partner, or inspection of the returned product.

A product or part may not be returned until Separett has provided return or service instructions.

8. What Separett May Provide Under the Warranty

If Separett confirms that a fault is covered by the warranty, Separett will determine the appropriate warranty solution in accordance with these warranty terms.

For urine-diverting toilets, the solution may include troubleshooting support and provision of the spare part required to correct the fault covered by the warranty. The products are designed so that such parts can normally be replaced by the customer using instructions provided by Separett.

For urine-diverting toilets, the commercial warranty does not include repairs performed by Separett or by a service technician and does not constitute a general commitment by Separett to replace the entire product.

For other products, the warranty solution may, where applicable under these or product-specific warranty terms, include troubleshooting support, spare parts, repair, replacement of the defective component, or replacement of the product.

Most Separett products are designed so that many parts can be replaced by the customer using instructions provided by Separett. If Separett determines that a service technician is not required, Separett may provide spare parts and instructions instead of arranging service.

If Separett determines that repair by Separett or an authorized service partner is required for a product where such repair is covered by the warranty, the repair will be carried out within a reasonable period of time. What is considered reasonable depends on the nature of the fault, the customer’s need for the product, availability of spare parts, availability of service partners, and other relevant circumstances.

This section relates to Separett’s commercial warranty and does not limit the consumer’s statutory rights under Section 1.

9. Costs Covered by the Warranty

If the claim is approved under the warranty, Separett will cover the cost of the approved warranty solution applicable to the relevant product and product type.

This may include necessary parts and, for products where repair work is covered by the warranty, repair work, provided that the work is performed by Separett or by an authorized service partner appointed by Separett.

Separett does not provide general on-site service. If warranty service is performed on site by special agreement, travel costs, call-out charges, and related on-site costs are normally paid by the customer unless otherwise agreed in writing.

If the product must be shipped to Separett or to an authorized service partner, the customer must follow Separett’s shipping instructions. Shipping costs and transport risk will be handled in accordance with Separett’s instructions and applicable law.

10. What the Warranty Does Not Cover

The warranty does not cover:

  • normal wear and tear

  • normal corrosion

  • cosmetic defects, surface marks, or changes in finish that do not affect the function of the product

  • consumables or parts intended to be replaced during normal use, unless otherwise stated

  • damage caused by incorrect installation, assembly, or connection

  • damage caused by improper use, misuse, negligence, or lack of normal care

  • damage caused by use outside the product’s intended purpose or recommended capacity

  • damage caused by failure to service or maintain the product in accordance with Separett’s instructions

  • damage caused by continued use after a fault has been discovered

  • damage caused by unauthorized modification, repair, or service

  • damage caused by the use of non-original parts or non-approved accessories

  • damage caused by external events such as lightning, power surges, fire, flooding, freezing, extreme weather conditions, pests, vandalism, or accidents

  • damage caused by abnormal external impact

  • shipping damage

  • installation costs, removal costs, reinstallation costs, third-party troubleshooting, or other costs not approved in advance by Separett

  • products used in rental operations

  • products for which the purchase cannot be verified with valid proof of purchase.

11. Shipping Damage

Shipping damage is not covered by the product warranty.

If the product or packaging is damaged during delivery, please report this in accordance with our delivery terms as soon as possible after receiving the delivery.

Keep the product and packaging until Separett or the carrier has assessed the matter.

12. Products Outside Warranty

If Separett determines that a fault is not covered by the warranty, Separett may offer a cost estimate for repair, spare parts, or another corrective measure.

No paid repair, replacement, or service will be carried out without your approval.

If a product has been sent to Separett or to an authorized service partner and the fault is not covered by the warranty, the customer may be responsible for inspection costs, return shipping, or other costs where permitted by applicable law and communicated in advance.

13. Business and Commercial Use

If a product is used in a commercial operation, the warranty period is 1 year from the original delivery date, regardless of product type.

Commercial use includes use by businesses, organizations, public authorities, institutions, campsites, rental properties, workplaces, or other non-private environments.

Products used in any form of rental operation are not covered by the warranty.

Additional or different terms may apply if agreed in writing with Separett.

14. Relationship to Product Manuals

The product manual, installation instructions, safety instructions, and maintenance instructions form an important part of the warranty terms.

Failure to follow these instructions may affect warranty coverage if the failure caused or contributed to the fault.

Please keep the manual and proof of purchase for future reference.

15. Disputes

If a dispute arises, Separett and the customer should first attempt to resolve the matter by agreement.

Consumers may contact the relevant consumer advisory service or dispute resolution body in their country of residence.

In Sweden, consumers may contact the Swedish National Board for Consumer Disputes (ARN). Separett follows ARN’s recommendations where applicable.

For business customers, disputes shall be resolved in accordance with the agreement between the parties. If no separate agreement applies, disputes shall be resolved under Swedish law.

16. Last Updated

These warranty terms were last updated on October 1, 2026.