Shipping Policy

This Shipping Policy applies to purchases made through Separett’s online store and to deliveries within the EU.

This policy explains available shipping methods, delivery times, shipping costs, uncollected parcels, damaged deliveries and other delivery-related matters. It applies together with our Terms of Service, Return and Refund Policy and any product-specific information shown at checkout or on the relevant product page.

1. Shipping from Sweden

Orders are shipped from Separett AB in Sweden.

Separett AB
Svetsgatan 1
SE-333 93 Skeppshult
Sweden

Available shipping methods, delivery options and costs may vary depending on the destination country, product size, product weight, order value and available carrier services.

The shipping options available for your order will be shown at checkout before you complete your purchase.

2. Countries we ship to

Separett’s online store is intended for customers within the EU.

Available delivery countries may vary depending on the webshop setup, product type, carrier availability and local delivery restrictions. If your country is not available at checkout, please contact us before placing an order.

Some products may not be available for delivery to all countries or regions.

3. Pickup in Skeppshult, Sweden

If available at checkout, you may choose to collect your order from Separett’s facility in Skeppshult, Sweden.

Pickup address:

Separett AB
Svetsgatan 1
SE-333 93 Skeppshult
Sweden

Products collected from Separett are normally provided fully assembled, where applicable, and packaged for transport.

No shipping cost is charged for pickup at Separett’s facility. You will receive information when your order is ready for collection. Please do not visit to collect your order before receiving confirmation from Separett.

4. Parcel deliveries

Smaller orders may be delivered as parcel shipments to a service point, parcel shop, pickup location or directly to the delivery address, depending on the destination country and available carrier options.

For parcel deliveries to a pickup location, the carrier will normally notify you when the parcel is ready for collection. The notification will state where the parcel has been delivered and how long it will remain available for pickup.

When collecting a parcel, you may need to present the shipment number and valid identification. If someone else collects the parcel on your behalf, both your identification and the collector’s identification may be required, depending on the carrier’s rules.

5. Home delivery and larger shipments

Larger or heavier products may be delivered as home delivery, pallet delivery or another suitable freight service.

For home deliveries, the carrier may contact you to arrange or confirm a delivery time. Please ensure that the telephone number and email address provided with your order are correct.

Delivery is made to the delivery address provided when placing the order, unless otherwise agreed. Depending on the carrier and delivery method, delivery may require a signature or other confirmation of receipt.

For heavy or bulky products, delivery may be made to the property boundary, entrance, driveway or another location accessible to the carrier. Delivery does not normally include carrying the product inside, unpacking, installation or removal of packaging, unless this is expressly offered and purchased as an additional service.

6. Shipping costs

Shipping costs are calculated and shown at checkout before you complete your order.

The final shipping cost depends on the delivery country, shipping method, product size, product weight and the contents of the order.

For business customers, shipping costs may be handled according to a separate agreement.

7. Order confirmation and shipping confirmation

After placing your order, you will receive an order confirmation by email.

When your order has been processed and shipped, you will normally receive a shipping confirmation or delivery information by email. This may include tracking information, carrier details or other delivery instructions.

Please save your order confirmation and shipping confirmation, as they may be needed if you contact customer service.

8. Delivery times

Estimated delivery times are shown at checkout or in the delivery information provided after your order has been processed.

As a general guideline:

Orders within Sweden are normally delivered within approximately 3–5 business days after the order has been confirmed and processed.
Orders to other EU countries are normally delivered within approximately 7–10 business days after the order has been confirmed and processed.

Delivery times are estimates and may vary depending on the destination country, carrier, product availability, holidays, weather conditions, customs or border procedures, local delivery conditions and other circumstances outside Separett’s control.

Carriers normally do not deliver on Saturdays, Sundays or public holidays.

9. Delivery delays

If your order is delayed, we will contact you as soon as reasonably possible.

If a product is unavailable, significantly delayed or your order can only be fulfilled in part, we may offer you a later delivery date, a partial delivery, an alternative product or the option to cancel the affected part of the order.

If you are a consumer and delivery is not made within the agreed delivery time, or within the time required by applicable law where no specific delivery time has been agreed, you may have the right to cancel the purchase in accordance with applicable consumer protection rules.

If the order, or part of the order, is cancelled because we cannot deliver the product, we will refund the amount paid for the cancelled product or order.

10. Multiple products in one order

If you order several products, we will normally try to ship them together.

However, depending on product size, weight, availability and carrier requirements, your order may be delivered in more than one parcel or shipment. We will choose the most suitable shipping method for each order.

Partial deliveries do not affect your statutory consumer rights.

11. Delivery address and contact information

You are responsible for providing a complete and correct delivery address, email address and telephone number when placing your order.

Separett is not responsible for delivery issues caused by incorrect, incomplete or outdated information provided by the customer.

If a shipment cannot be delivered because the information provided was incorrect or incomplete, additional shipping, return shipping or handling costs may be charged to you.

Please contact us immediately if you notice an error in your delivery information after placing an order. We will try to update the order if it has not yet been processed or shipped.

12. Failed delivery attempts

If the carrier cannot deliver your order, the carrier may make a new delivery attempt, contact you for further instructions or deliver the parcel to a pickup location.

You are responsible for following the carrier’s delivery instructions and collecting the parcel within the stated collection period.

If delivery cannot be completed because you are unavailable, do not respond to the carrier, provide incorrect information or fail to collect the shipment, additional costs may apply.

13. Uncollected parcels and refused deliveries

If a parcel is not collected, cannot be delivered, or is refused without prior agreement with Separett, the shipment may be returned to us.

In such cases, Separett may charge you for costs caused by the failed delivery or return. These costs may include return shipping, carrier fees and handling costs.

A refused or uncollected delivery is not automatically considered a valid withdrawal from the purchase. If you wish to exercise your right of withdrawal, you must clearly inform Separett according to our Return and Refund Policy.

14. Damaged deliveries

Please inspect the delivery as soon as possible after receiving it.

If there is visible transport damage, document the damage immediately. If possible, note the damage with the carrier, driver or collection point at the time of delivery or collection.

If the product or packaging is damaged, please contact Separett as soon as possible at info@separett.com.

To help us process the matter quickly, please include:

your order number;
your name and contact details;
the article number and quantity affected;
a description of the damage;
photos of the damaged product, packaging and shipping label.

Please keep the product and packaging until Separett or the carrier has assessed the matter. Do not return damaged products without receiving instructions from Separett.

15. Incorrect deliveries

If you receive the wrong product, the wrong quantity or a product that does not match your order confirmation, please contact us as soon as possible at info@separett.com.

Please include your order number, photos if relevant and a description of the issue.

If the delivery error is confirmed, Separett will provide further instructions and, where applicable, arrange the correct remedy.

16. Risk during delivery

For consumers, the risk for the product passes to you when you, or a person appointed by you, have physically received the product.

If you choose your own carrier or arrange transport independently instead of using a shipping method offered by Separett, the risk may pass to you when the product is handed over to that carrier, where permitted by applicable law.

17. Business customers

For business customers, shipping terms, costs, delivery methods, risk transfer and delivery times may be governed by a separate agreement.

If no separate agreement applies, Separett will choose a suitable shipping method based on the order and charge the applicable shipping cost.

18. Questions about shipping

For questions about shipping, delivery, tracking or damaged deliveries, please contact:

Separett AB
Email: info@separett.com
Telephone: +46 (0)370 307 200
Address: Svetsgatan 1, SE-333 93 Skeppshult, Sweden