Legal notice

Legal Notice

This website and online store are operated by Separett AB.

Website operator

The website, online store and related services are operated by Separett AB, a company registered in Sweden.

Separett sells waterless toilet solutions, accessories, spare parts and related products to customers within the EU through this online store.

Contact

For questions about products, orders, deliveries, returns, complaints or warranty matters, please contact Separett customer service:

Email: info@separett.com
Telephone: +46 (0)370 307 200

For the fastest handling, please include your order number, name and the email address used when placing the order.

Applicable policies

The following policies apply to the use of this website and to purchases made through the online store:

Terms of Service
Shipping Policy
Return and Refund Policy
Privacy Policy
Cookie Policy
Warranty information, where applicable
Any product-specific terms, instructions or safety information shown on the product page or provided with the product

By using this website or placing an order, you agree to the applicable terms and policies.

Consumer information

Separett provides information about products, prices, delivery, payment, right of withdrawal, complaints and other important purchase terms before an order is completed.

Customers are responsible for reviewing the order details, delivery address, contact details and applicable terms before completing a purchase.

Consumers may have mandatory rights under applicable consumer protection law. Nothing in our policies is intended to limit rights that cannot legally be limited.

Prices and VAT

Prices, VAT information, delivery costs and any other applicable charges are shown before checkout is completed.

For consumers, prices are shown including VAT unless otherwise clearly stated.

For business customers, prices may be shown or handled differently depending on the webshop setup, VAT status, destination country and applicable tax rules.

Intellectual property

All content on this website, including text, images, graphics, product names, trademarks, logos, videos, manuals, technical documents, design elements and other material, belongs to Separett AB or its licensors unless otherwise stated.

The content may not be copied, reproduced, published, distributed, modified, sold or used for commercial purposes without prior written permission from Separett AB.

You may download or print product information, manuals and order-related documents for personal use or for the purpose of using Separett products correctly.

Trademarks

Separett, Separett product names, Separett logos and related brand elements are trademarks or protected business identifiers belonging to Separett AB or companies within the Separett group.

Unauthorised use of Separett trademarks, logos or brand material is not permitted.

Product information and website content

Separett works to ensure that the information on this website is accurate, clear and up to date.

However, product information, images, technical specifications, availability, prices and other content may occasionally contain errors or may be updated without prior notice.

Product images are for illustration purposes and may differ slightly from the actual product due to product updates, packaging changes, screen settings or market-specific versions.

Separett reserves the right to correct obvious errors and to update website content, product information, prices and policies where necessary.

External links

This website may contain links to external websites, third-party services, social media platforms, videos, payment providers, carrier websites or other external resources.

Separett is not responsible for the content, availability, security, privacy practices or terms of external websites or third-party services.

Use of external websites and services is subject to the terms and policies of the relevant third party.

Cookies

This website uses cookies and similar technologies to make the website function, improve the user experience, analyse website performance and, where consent has been given, support marketing and advertising.

You can find more information about the cookies we use, their purposes and how to manage your cookie preferences in our Cookie Policy.

You can change or withdraw your cookie consent at any time through the cookie settings available on the website.

Personal data

Separett processes personal data in accordance with applicable data protection law.

Information about how we collect, use, store and protect personal data is provided in our Privacy Policy.

Liability for website use

Separett aims to keep the website available, secure and functioning properly. However, we do not guarantee that the website will always be available without interruptions, errors, technical issues or security-related limitations.

Separett may temporarily suspend access to the website for maintenance, updates, technical improvements, security reasons or circumstances outside our control.

Nothing in this Legal Notice limits Separett’s liability where such limitation is not permitted by applicable law.

Governing law

This website, this Legal Notice and purchases made through the online store are governed by Swedish law, without prejudice to any mandatory consumer protection rights that may apply in the customer’s country of residence.

Disputes

If you have a complaint or dispute, please contact Separett first so that we can try to resolve the matter.

Consumers may also contact the relevant consumer advice or dispute resolution body in their country of residence.

In Sweden, consumers may contact the Swedish National Board for Consumer Disputes, Allmänna reklamationsnämnden, ARN.

Consumers within the EU may also contact their national European Consumer Centre for advice regarding cross-border purchases.

Last updated

This Legal Notice was last updated on July 9, 2026.

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