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New opening hours customer service: Sweden Mon-Thur 9.00-11.00 | Finland Mon-Fri 10.00-14.00 | Germany Mon-Thur 9.00-14.00

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Service & Info

For us at Separett, it is of utmost importance that you as a customer are satisfied with our products - this is our main goal throughout our work. We have gathered our services for you who use our toilets. You can of course contact us directly, if you do not manage to find the answer to your question or your problem here.

Service Booking

Book your service here
Error report and repair

Problems with your product? Let us help.
Find error code

Are you receiving a message in the display of your incinerating toilet? Find the answer to how to handle it.
Warranty terms

Not sure if your warranty covers your problem? Read our full terms and conditions here.
User manuals

Find manuals for both new toilets and those that have been discontinued.
Guide films

Install easily yourself, follow our simple guides and learn how to troubleshoot problems.
Off-season storage

Simple tips and advice for the off-season storage/Winterstorage, which toilets need what?
Frequent asked questions

Here you find the answers for your questions.

Find your service partner

Here you will find your nearest authorized service workshop.

Service partner  

Customer service

  • +46 370 307200
  • info@separett.com

Open hours

  • Monday-Thursday: 09.00-11.00

    Friday: closed

Service and warranty

About us

For our partners

Safe payment

Separett offer a safe and stabile payment.

Welcome to Separett

For more than 40 years, the Swedish family company Separett has developed waterless toilet solutions in pursuit of increasing quality of life. Making everyday life easier and making it more comfortable for everyone.

© 2022 Separett