Error report

How sad that you have problems with any of our products! We will ask a number of questions to gather the information we need to help you in the best possible way. Here we go!

We start by finding out what type of product you have.

Are you unsure of what type of product you have? We have a library with all our toilets, old and new with pictures and an explanation of how to find the product label. If it is a product that is not a toilet, select Other product and describe it in the next step. Read more »

Step 1/

Okay, now we know the problem. Now we need to know a little more about your service history and warranty.

Is there any warranty left? Yes No

Not sure what the warranty covers and how long your warranty is? Read our warranty policy ›

Step 1/

Perfect! Now we want to know as much as possible about the product.

Serial number

Serial numbers can be found in the data plate on the back of the toilet. If serial number is not available, fill in 0000 in the box and send serial number to info@separett.com as soon as possible. Also enter your name in the email.

Program version

Software version can be found in the display of the product. Software version is not required for Cindy Basic, enter 0000 if this is the toilet you are going to serve.

Other info and / or problem description

Step 1/

Combustion toilets require a correct installation to function optimally. In order for us to be able to help you in the best way to assess your case correctly, we request pictures of the installation. If you have a warranty left on your product, it is of the utmost importance that all pictures are attached, otherwise the matter may be treated as a repair matter where you bear the costs. If you have no warranty left, but want a repair, pictures are optional - but our service will be better if we get access to the pictures.

Do you want to attach pictures to the installation? It helps us to give you the best service. Yes No

Image 1 - Incoming air

Example image of air intake

Image 2 - Exterior or interior installation

Example image of external or internal installation. Note that you only attach pictures of the type of installation you have. Either exterior or interior.

Image3 - Overview

Example image of the overall image

Step 1/

Alright! Now we have everything we need. Actually, we just need to be able to reach you.

Contact information

Other installation address

I have accepted the warranty and repair terms. Read our terms ›

I accept that you save my personal data in order to be able to handle my issue. Read our terms ›

Here is a summary of the information you submit. Read and approve all information.

Error report / Repair report contains

Product

Serialnumber & Description

Selected service partner for submission of product

Contact details

You have approved the terms of

- Terms for warranty and repair

- Terms of repair

- Conditions for cleaned toilet

- Terms of delivery

- Conditions for personal data management

Not in Portugal?

Find service partners and resellers

Error report

Repair

Error report / Repair report contains

Warranty info

Product

Selected service partner for submission of product

Contact details

You have approved the terms of

Are all the information correct? If so, go ahead and submit your application.

Customer service

Open hours

Service and warranty

Terms of service

About us

Buy by article number

Safe payment

Welcome to Separett

Not in Portugal?

Find service partners and resellers

Error report

Repair

Error report / Repair report contains

Warranty info

Product

Selected service partner for submission of product

Contact details

You have approved the terms of

Are all the information correct? If so, go ahead and submit your application.

Customer service

Open hours

Service and warranty

Terms of service

About us

Buy by article number

Safe payment

Welcome to Separett

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