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Change your language and location

Australia

English

Austria Austria

English Deutsch

Belgium Belgium

English Deutsch Dutch French

Botswana

English

Bulgaria

English

Canada Canada

English

Croatia Croatia

English

Czech Republic

English

Denmark Denmark

English Swedish

Estonia Estonia

English

Finland Finland

English Swedish Finnish

France France

English French

Germany Germany

English Deutsch

Hungary Hungary

English

Iceland Iceland

English

Italy Italy

English

Japan Japan

English

Korea Korea

English

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English

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English

Luxembourg

English Deutsch

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English

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English

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English Dutch

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Waterless toilets

Urine diverting toilets

Fresh, hygienic and facilitates life in the cottage

Incinerating toilets

This is our family of electric, incinerating toilets. They’re getting increasingly popular all over the world due to the fact that they reduce the humanure to a small amount of ash – easy to handle and can be used as a fertilizer in your garden.

Camping toilets

The Recue camping is a portable toilet solution and companion on the hike or on the journey.

Privy and other waterless toilets

Toilet solutions that are easy to install, use and maintain.
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Error Report

Find service partners and resellers

We are proud of the cooperation with our authorized dealers, service partners and distributors. We are constantly working to educate and update them on everything that has to do with our toilet solutions.

Select:

Result: 37 partners

Step 1/

Error report

How sad that you have problems with any of our products! We will ask a number of questions to gather the information we need to help you in the best possible way. Here we go!

We start by finding out what type of product you have.

Are you unsure of what type of product you have? We have a library with all our toilets, old and new with pictures and an explanation of how to find the product label. If it is a product that is not a toilet, select Other product and describe it in the next step. Read more »

Whats your error-code?

Have you tried the following?

Step 1/

Name or articlenumber

Describe your problem

Step 1/

Okay, now we know the problem. Now we need to know a little more about your service history and warranty.

Is there any warranty left? Yes No Please chose an alternative

Not sure what the warranty covers and how long your warranty is? Read our warranty policy ›

Upload your receipt. This is Mandatory!

Do you have no receipt? We can of course help you with your fault report anyway, but then we will handle it as a repair where you bear the costs. Select no in the warranty question.

Repair

As you do not have a warranty period left for your product, your product will not be covered by our warranty. Of course we will help you anyway, but you will be charged for the cost of repairing the product.

I agree that the case will be handled without warranty. Read our terms ›

Have you performed service on the product? Yes No Please chose an alternative

Date for latest service

Which supplier?

Step 1/

Perfect! Now we want to know as much as possible about the product.

Serial number

Serial numbers can be found in the data plate on the back of the toilet. If serial number is not available, fill in 0000 in the box and send serial number to info@separett.com as soon as possible. Also enter your name in the email.

Program version

Software version can be found in the display of the product. Software version is not required for Cindy Basic, enter 0000 if this is the toilet you are going to serve.

Other info and / or problem description

Step 1/

Combustion toilets require a correct installation to function optimally. In order for us to be able to help you in the best way to assess your case correctly, we request pictures of the installation. If you have a warranty left on your product, it is of the utmost importance that all pictures are attached, otherwise the matter may be treated as a repair matter where you bear the costs. If you have no warranty left, but want a repair, pictures are optional - but our service will be better if we get access to the pictures.

Do you want to attach pictures to the installation? It helps us to give you the best service. Yes No Please chose an alternative

Image 1 - Incoming air

Example image of air intake

Example image of air intake

Image 2 - Exterior or interior installation

Example image of external or internal installation. Note that you only attach pictures of the type of installation you have. Either exterior or interior.

Example image of external or internal installation. Note that you only attach pictures of the type of installation you have. Either exterior or interior.

Image3 - Overview

Example image of the overall image

Example image of the overall image

Step 1/

Thanks! Now you need to choose which Service Partner will be best for you.

Find and chose your servicepartner

Separett only works with authorized partners. Choose the service partner that is closest to you (or the toilet) for the smoothest case.

Select delivery

Any cost for shipping or on-site repair varies with different service companies. Price is presented in confirmation from service partner.

Step 1/

Alright! Now we have everything we need. Actually, we just need to be able to reach you.

Contact information

Other installation address

I have accepted the warranty and repair terms. Read our terms ›

I accept that you save my personal data in order to be able to handle my issue. Read our terms ›

Step 1/

Here is a summary of the information you submit. Read and approve all information.

Error report / Repair report contains

Warranty info

You have done a service:

Datum

Partner

Product

Serialnumber & Description

Attached files:

Selected service partner for submission of product

Contact details

You have approved the terms of

- Terms for warranty and repair

- Terms of repair

- Conditions for cleaned toilet

- Terms of delivery

- Conditions for personal data management

Are all the information correct? If so, go ahead and submit your application.

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Customer service

+46 370 307200
info@separett.com

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Monday-Thursday: 09.00-11.00
Friday: closed

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Welcome to Separett

For more than 40 years, the Swedish family company Separett has developed waterless toilet solutions in pursuit of increasing quality of life. Making everyday life easier and making it more comfortable for everyone.

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