Shipping & returns

TERMS OTHER COUNTRIES 

SHIPPING CONDITIONS

• Pick up at Separett factory in Värnamo: 0 SEK/EUR

   If you choose "Separett Värnamo", you choose to pick up at Separett's factory in Värnamo.

The products are picked up fully assembled.

No shipping costs/ extra fees will be charged for collection at the factor

• Delivery is made with DHL
• Service-point
  • We deliver all deliveries under 30 kg as a package to DHL Servicepoint.
  • You will receive a notification from DHL that the package can be picked up from an agent,
  • Bring the shipment number and identification with you.
  • The notification states to which agent the package has been delivered.

• CORPORATE CUSTOMERS

Shipping costs for corporate customers apply according to agreement

SHIPPING COST PRIVATE CUSTOMERS EUROPE

• Cost for transport will be calculated in cart.
• For not picked up order return shipping will be debited.

CONFIRMATION / RECEIPT
When we have received your order, we will send you a confirmation by e-mail as soon as possible with information that we have received your order.
Feel free to save this e-mail, as it is good to have on hand for any future contact with customer service.

DELIVERY
Delivery times vary between 7-10 days after you have received the order confirmation from us.
Unless a longer delivery period has been agreed, orders will be delivered according to our delivery message to your delivered address.
Our transport supplier does not deliver on Saturdays and Sundays
If there is a delivery delay, if an order can´t be executed or if an order can only be executed partially, you will be notified within a maximum of 3 days after ordering. In that case, you have the right to terminate the agreement free of charge and we will refund in full all amounts that you have already paid within 10 days.
If delivery of a product you ordered proves impossible, we will strive to offer you a replacement product of comparable or higher quality. You are not obliged to accept this offer and may choose to terminate the agreement at no cost instead, and we will refund the amounts you paid in full within 10 days.

DELIVERY OF SEVERAL PRODUCTS
If you order several products, we usually always send these in the same shipment. However, you may receive your products in more than one package.
We always choose the most suitable transport option for each product

ORDER HISTORY
You can see your previous orders under "My account".
If you click on an order, more detailed information is displayed, as well as all order lines.
You can copy an order and use it as a basis when you want to shop again. If you click on the item code, delivered deliveries are displayed.

TRACEABILITY
In the order overview, you can see and click on a small symbol to the right if a package is traceable via our tracking function.

CANCELLATION
Separett AB works to minimize delivery times and usually your order is processed by us immediately after you have completed your purchase.
Due to the short delivery time, it is therefore not possible to make a cancellation after placing an order.
However, you have the opportunity to return your shipment to us directly with your agent, when you have received your shipment. Return shipping is then paid by the consumer.

NOT PICKED UP ORDERS
Returned freight is charged for not picked up orders.
If you send back your package incorrectly, we reserve the right to charge you for all the costs that arise in connection with such a return + handling cost.

TRANSPORT DAMAGE - DAMAGE IN DELIVERY / ERROR DELIVERED
If visible transport damage is discovered, this must be documented and demonstrated at the delivery point.
If the product is damaged or incorrectly delivered, you make a complaint no later than 7 days after you have picked up the product. Feel free to take a picture of the damage that you can attach to us

Notification of possible complaint sent to info@separett.com
In order to be able to handle your case more quickly, we ask you to provide the following information.

• Order no
• Name,
• Article number of what you wish to return.

We will send you a return shipping note which you attach to the transport packaging
When the return has reached us and been approved, we will refund you for your purchase.
Separett AB also always has the right to correct the error at its own expense, e.g. by repair, or exchange for a faultless item
Failure to follow these guidelines may mean that the cost of products is not reimbursed.

RETURN AN ORDER- If you are unlikely to be satisfied with your product, proceed as follows:
To exercise your right of returning your order:

• Notify Separett Customer Service within 14 days of receiving the item / items.
• Most easily done by e-mail (info@separett.com).
• Separate will provide you with a return note and further instructions.
• Have the right to examine the product before deciding on a possible return.
• Product must be returned in a substantially unchanged condition.
• The item must be returned in its original packaging to minimize damage upon return.
• The product must be returned complete unless otherwise agreed between Separett
• The right of return does not apply to services rendered.

 PLEASE NOTE !!

• Returns without a separate return note that is sent to a Service point or against cash on deliver are not redeemed.
• Separett AB may charge the customer any extra costs that arise in the event of incomplete returns, or alternatively do not accept the return.
• The customer is always responsible for damages that may occur during the return transport
• Always save the delivery note until the return is completed!
• When returning orders, the return shipping is always charged!

FORM FOR RETURNING ARTICLES
To: info@separett.com

Separett Värnamo AB Bredastensvägen 8, SE-33144 Värnamo, Sweden.
I / we hereby terminate the contract entered into by me / us for the purchase of the following articles:

• Ordered on (date) / received on (date) .............................
• Order number ................................................ ........................
• Name Consumer ............................................... ................ ... ..
• Consumer address ............................................... ................ ... ..
• Consumer Email ............................................. .....................

• Signature ................

TERMS SWEDEN

SHIPPING CONDITIONS

Pick up Värnamo

•          Pick up at Separett factory in Värnamo: 0 SEK/EUR
•          If you choose "Separett Värnamo", you choose to pick up at Separett's factory in Värnamo.
•          The products are picked up fully assembled.
•          No shipping costs/ extra fees will be charged for collection at the factor

Delivery is made with DHL

Service-point

•          We deliver all deliveries under 30 kg as a package to DHL Servicepoint.
•          You will receive a notification from DHL that the package can be picked up from an agent,
•          Bring the shipment number and identification with you.
•          The notification states to which agent the package has been delivered.

Homedelivery

•          All deliveries over 30 kg with DHL directly to your door with telephone notification about time for delivery.
•          If you choose "Home delivery", we will send the products to your door.
•          If our transport provider is unable to deliver your order after two attempts at your specified delivery address, it will leave a message about where your package is located and how and within what period you can pick up the delivery.
•          If deliveries are not picked up during the collection period, we will charge the shipping costs for return to Separett's factory in Sweden.
•          Delivery has taken place and the products are considered to have been delivered after signing for delivery of the goods at agreed delivery address.

CORPORATE CUSTOMERS

•          Shipping costs for corporate customers apply according to agreement

SHIPPING COST PRIVATE CUSTOMERS EUROPE

•          Cost for transport will be calculated in cart.
•          For not picked up order return shipping will be debited.

CONFIRMATION / RECEIPT
When we have received your order, we will send you a confirmation by e-mail as soon as possible with information that we have received your order.
Feel free to save this e-mail, as it is good to have on hand for any future contact with customer service.

DELIVERY
Delivery times vary between 3-5 days after you have received the order confirmation from us.
Unless a longer delivery period has been agreed, orders will be delivered according to our delivery message to your delivered address.
Our transport supplier does not deliver on Saturdays and Sundays
If there is a delivery delay, if an order can´t be executed or if an order can only be executed partially, you will be notified within a maximum of 3 days after ordering. In that case, you have the right to terminate the agreement free of charge and we will refund in full all amounts that you have already paid within 7 days.
If delivery of a product you ordered proves impossible, we will strive to offer you a replacement product of comparable or higher quality. You are not obliged to accept this offer and may choose to terminate the agreement at no cost instead, and we will refund the amounts you paid in full within 7 days.

DELIVERY OF SEVERAL PRODUCTS
If you order several products, we usually always send these in the same shipment. However, you may receive your products in more than one package.
We always choose the most suitable transport option for each product

ORDER HISTORY
You can see your previous orders under "My account".
If you click on an order, more detailed information is displayed, as well as all order lines.
You can copy an order and use it as a basis when you want to shop again. If you click on the item code, delivered deliveries are displayed.

TRACEABILITY
In the order overview, you can see and click on a small symbol to the right if a package is traceable via our tracking function.

CANCELLATION
Separett AB works to minimize delivery times and usually your order is processed by us immediately after you have completed your purchase.
Due to the short delivery time, it is therefore not possible to make a cancellation after placing an order.
However, you have the opportunity to return your shipment to us directly with your agent, when you have received your shipment. Return shipping is then paid by the consumer.

NOT PICKED UP ORDERS
Returned freight is charged for not picked up orders.
If you send back your package incorrectly, we reserve the right to charge you for all the costs that arise in connection with such a return + handling cost.

TRANSPORT DAMAGE - DAMAGE IN DELIVERY / ERROR DELIVERED
If visible transport damage is discovered, this must be documented and demonstrated at the delivery point.
If the product is damaged or incorrectly delivered, you make a complaint no later than 7 days after you have picked up the product. Feel free to take a picture of the damage that you can attach to us

Notification of possible complaint sent to info@separett.com
In order to be able to handle your case more quickly, we ask you to provide the following information.

•          Order no
•          Name,
•          Article number of what you wish to return.

We will send you a return shipping note which you attach to the transport packaging
When the return has reached us and been approved, we will refund you for your purchase.
Separett AB also always has the right to correct the error at its own expense, e.g. by repair, or exchange for a faultless item
Failure to follow these guidelines may mean that the cost of products is not reimbursed.

RETURN AN ORDER- If you are unlikely to be satisfied with your product, proceed as follows:
To exercise your right of returning your order:

•          Notify Separett Customer Service within 14 days of receiving the item / items.
•          Most easily done by e-mail (info@separett.com).
•          Separate will provide you with a return note and further instructions.
•          Have the right to examine the product before deciding on a possible return.
•          Product must be returned in a substantially unchanged condition.
•          The item must be returned in its original packaging to minimize damage upon return.
•          The product must be returned complete unless otherwise agreed between Separett
•          The right of return does not apply to services rendered.

PLEASE NOTE !!

•          Returns without a separate return note that is sent to a Service point or against cash on deliver are not redeemed.
•          Separett AB may charge the customer any extra costs that arise in the event of incomplete returns, or alternatively do not accept the return.
•          The customer is always responsible for damages that may occur during the return transport
•          Always save the delivery note until the return is completed!
•          When returning orders, the return shipping is always charged!

FORM FOR RETURNING ARTICLES
To: info@separett.com

Separett Värnamo AB Bredastensvägen 8, SE-33144 Värnamo, Sweden.
I / we hereby terminate the contract entered into by me / us for the purchase of the following articles:

•          Ordered on (date) / received on (date) .............................
•          Order number ................................................ ........................
•          Name Consumer ............................................... ................ ... ..
•          Consumer address ............................................... ................ ... ..
•          Consumer Email ............................................. .....................

•          Signature ................

TERMS FINLAND

Delivery to a private customer

Available delivery methods will appear on the checkout page before payment is made. Choose the most suitable delivery method for you. Below is information on the different delivery methods.

All deliveries weighing less than 20 kg and measuring a maximum of 100 x 60 x 60 cm are possible as a Parcel Post to the nearest Post Office or parcel machine. The post office will send an arrival notification via SMS and / or e-mail when the package is available for pick-up, so please check your contact details before placing an order. The arrival notification also contains information on where your package has arrived.

Lightweight and small packages (maximum size 35.3 x 25 x 3 cm) can be sent directly as a letter (Small Package) to a mailbox or mailbox.

It is also possible to choose Schenker home delivery for all orders. In this delivery method, the transport company Schenker delivers your order directly to your door. The shipping company will contact you by phone, so please make sure your contact information is up to date before placing your order.

Delivery time in all delivery methods is typically about 2-4 working days from the order. If the item(s) are missing from the warehouse in Finland, or there is some other significant delay in your order from our end, we will contact you as soon as possible.

Prices for Postal Parcel

Max 2 kg 9,95 €

Max 5 kg 11,95 €

Max 15 kg 16,95 €

Max 22 kg 24,95 €

Prices for Schenker home parcels

Max 5 kg 19,95 €

Max 22 kg 34,95 €

Prices for Schenker home pallets

Max 700 kg 99,95 €

Cancellation of the order

The order can be canceled before sending the products. After shipment, the order cannot be canceled, in this case the cancellation will be made as a refund. In case of cancellation, please contact infofi@separett.com or call 0192418230.

Returns: private customer

For consumer customers, Separett complies with the Distance Selling Act and the General Sales Act. Separett gives a 14-day right of return for products purchased from the online store. The returned product must be unused and in unopened original packaging. For returns not done by this instruction, the customer is responsible for all delivery costs.

In case of return, please contact Separett's customer service infofi@separett.com or 0192418230 within 14 days of ordering. The services or delivery costs have no right of return. Returns or cash on delivery will not be accepted. After Separett has been notified by the customer on the return of the goods, following instructions can be used for cost-free return using Separett return ID for Posti.

You can return your order free of charge via a postal outlet. Pack the items carefully.

Returns using a Helposti code:

Order your return code from the address posti.fi/returnparcel by entering the item ID (a code beginning with JJFI). Drop off the parcel at any Posti parcel locker or service point according to the instructions.

Returns without a Helposti code: 

You can return an item through a Posti outlet. Write our return ID 651337 on the item and take the item to a postal outlet.

Separett will charge the customer for any costs resulting from the incorrect return. Refunds may also be denied if the above conditions are not met. The customer is always also responsible for the transport damage of the return. Always keep the packing list until the return is processed! Returns will be sent to

Separett Oy 

Teknobulevardi 3-5 

01530 Vantaa.

Deliveries for corporate customers

The order will be delivered as a package or pallet to the company's address. Delivery time is usually 2-3 business days. The freight charge will be added to the total amount of the order in accordance with the terms of the contract / price list.

Returns: corporate customers

Orders from business customers are non-refundable.